We do our best to ensure that the information on this website is correct. However, it’s possible that some information might change over time, or links to other websites might not give accurate information. If you find something that’s not correct, please contact us to let us know.
Hobart International Airport Pty Ltd is not liable (including liability by reason of negligence) to users of our website for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information and/or the third party information and whether caused by reason of any error, negligent act, omission or misrepresentation in the information or the third party information or otherwise.
Further, while the information and the third party information are considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the information and the third party information. The information and the third party information may change without notice. Hobart International Airport is not and will not be, in any way, liable for the accuracy of any information printed and stored or in any way interpreted and used by a user.
Hobart International Airport Pty Ltd takes no responsibility for the accuracy, currency, reliability and correctness of the information and/or the third party information nor for the accuracy, currency, reliability and correctness of links or references to information sources (including Internet Sites) outside of this site. Links to other Internet Sites are not under the control of Hobart International Airport, and are provided for information only.
We carry out a wide range of business activities including operating and maintaining the airport, developing the airport and the surrounding precinct, marketing the airport and working with the businesses that operate upon airport, including food and beverage, retail, car parking and car rental businesses. We collect information, including personal information, for a variety of reasons, from issuing security passes for those working at our airport, to general passenger information that we collect through normal passenger use of our facilities
We carry out our business activities in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Principles).
The kinds of personal information that we may collect
Personal information that we may collect includes:
How we may collect personal information
When we collect personal information, it will normally only be collected directly from you when you deal with us for example by telephone, by correspondence through a letter, fax or e-mail, via our website, by making an application for an ASIC, Authority to Drive Airside (ADA) or other form of identification card, or through direct face-to-face contact.
Other ways in which we collect personal information include:
We also collect your personal information from other organisations we deal with including:
If you access external websites, applications or services via hyperlinks from our online platforms, we may also receive your personal information.
We may also collect your personal information from publicly available sources of information.
We may provide links to third party websites on our website, or allow third party advertising on our website, or via the IT network at Hobart Airport.
Dealing with us anonymously
Typically, we need the information we request from you. Where the circumstances allow, we may permit you to deal with us anonymously or using a pseudonym (eg when you make a general enquiry).
If you do not provide us with your personal information, it may not be possible for us to provide you with the products, services or information you request or provide you with an appropriate level of service.
How we hold personal information
The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the measures we use include:
We may retain your personal information while we consider we require it or as otherwise required by law.
The purposes for which we collect, hold, use and disclose personal information
Personal information collected by us is generally held and used as necessary for purposes related to our functions and activities including:
We will use and disclose your personal information:
We might let you know – via mail, SMS, email, telephone or online – about news, special offers, products and services that might serve your needs or that you might be interested in. We may also ask for your opinion or about your use of the airport or our offerings via research or surveys. We will engage in direct marketing to you where you have consented and unless you tell us otherwise. You can contact us to update your direct marketing preferences at any time.
We may also use and disclose your personal information to others that provide us with specialised data matching, trending or analytical services as well as general marketing services. We, and those who provide us with marketing services, may combine the personal information we collect from you with information we, or our service providers, already hold about you and use it for further marketing, including online targeted marketing, data and audience matching and market segmentation.
We will not sell your personal information to any other organisation.
How you may access your personal information and seek correction of it.
You have a right to request access to your personal information and/or to request that it be corrected. To protect your personal information we will always endeavor to confirm your identity before giving access or making any change. You can ask for access by contacting us via the details below.
There are circumstances when we might not give you access to the personal information we hold about you. If that occurs, we will tell you why in writing.
If your request is complex, resource intensive, or may incur additional costs in providing you with access, we will require that you to pay those charges. We will notify you of any charges before we proceed.
How you may contact us with privacy issues
How you may complain
If you have a complaint about how we have dealt with your personal information, we would like to hear from you. All formal privacy complaints must be in writing however you are welcome to contact us by phone in the first instance if you prefer:
To put a privacy complaint in writing please contact us by:
We will try to acknowledge receipt of your written complaint within 5 working days after we receive it. We need a reasonable time to conduct enquiries and so we will usually provide you with a formal response within 20 working days of receiving your written complaint. If the circumstances of your complaint are complex and we need additional time to provide you with a formal response, we will contact you to let you know.
If you still feel your issue has not been resolved then you can raise your concern with the Australian Privacy Commissioner: